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FAQ

Frequently Asked Questions:


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What is Hand-Painted ART?

Artists Guild of America has been designing and producing original works of ART that are individually painted by our studio artists in Los Angeles, California. Yes... Made in the USA!

Each canvas is painted entirely by hand by one studio Artist from start to finish! No two will ever be alike!

We use 100% acrylic paints. (Oil paints tend to loose their color tones and become 'muddy' when mixed with other paints and materials.) We add heavy textures and thick strokes of paint to most of our pieces, and also apply sand, decoupage tissue, crackle, foils, and other unique elements to create depth & dimension.


What is a Giclee?

Giclees are printed on a cotton/poly blend canvas with high density archival inks and hand embellished with water based brushstrokes of acrylic paints or a textured gel coating. All images are proprietary (registered copyrights owned by the Artists Guild of America) and designed & developed by our studio Artists.


How can i Track my order once it has shipped?

Using the PRO#/Tracking Emailed to you with your invoice visit the appropiate carrier below to follow your shipment

UPS Freight

XPO Logistics (Con-Way)

FedEx

Vision Express

Daylight Transport


Any special care instructions?

Each canvas is finished with a clear acrylic sealer. Wipe with a damp doth to remove dust and particles. You can even customize your canvas and add your own brushstrokes of paint if you Wish! (Small tubes of acrylic paint are available at your local craft store.)


What if I receive a loose piece or dented canvas?

We use 100% cotton canvas. Any Art on canvas may tend to loosen over time in extreme humidity, heat, or cold. If this occurs or an object happens to press into the front or back of the canvas causing an indention, simply spray water on the back of the canvas and the canvas will tighten in a matter of minutes.


What if I receive a piece with significant damage?

Please email or call us and we will address your concern as promptly as possible.


We are green!

Our paints are water based and we use cotton canvas instead of petroleum based polyester blends.


Can I custom size? Special orders?

Custom items can be made with a minimum custom order of 12 units. Alternatively items can be cut down from their original size for a 30-35% Surcharge.


Do you have an Expedited Order Service Fee?

Because of the hand painted nature of our product some RUSH limitations may occur, we cannot Expedite nor do we add additional surcharge for that, but call us directly if you have a deadline to meet!.


Order Minimum?

No order minimum! Freight may be higher per piece but we'd love to process your order regardless of quantities.


Return Policy?

Because every hand painted piece of art is made to order we do not offer returns/refunds. If you are unhappy with quality or have received a damage in transit, please call us and we will come up with a solution that works for you.


Does Artists Guild of America DROP SHIP?

We offer varying programs for Dropship accounts. Call us for details!


What Credit Card Payments Methods are acceptable?

Visa, America Express, Master Card.


What are your current Lead Times?

Approximately 5 weeks on orders under $2,500.


How can I get Order Status?

Call or email us and we'll check in on how your artwork is coming along and when you can expect to receive your order.


Can I hang this art Outdoors?

While our artwork is sealed with a Clear UV Acrylic Protectant, it may fade in direct sunlight over time and may loosen or tighten in severe cold, humid, hot weather.


How do I hang this art?

Our artwork in sizes, 40x40, 40x50, 30X60, 50X50, 36X72, 54X68 come with wire hanger installed ready to hang!


How do I check stock/availability?

Call or email with Items Numbers and Quantities and we'll let you know what is completed to ship.